Returns

Returns Policy

  • Our Returns Policy

    Under the Consumer Contracts Regulations 2013, if you buy any products from us online, you have a ‘cooling-off’ period of 14 days from the day after receipt, during which time you can return the pr...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...

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Returns Processing

  • In Store Returns

    Online & store purchases can be returned in store provided they meet our Returns Policy.  Drop into your nearest store. You can search our stores online via our Store Finder Provide the team membe...

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  • Online Returns (online orders only)

    Step 1: Contact customer service Click the red "Help" icon on the bottom right side of your screen. Click "Get in touch" and let us know your order number (starts with W) so we can create a retur...

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