Our Returns Policy

Under the Consumer Contracts Regulations 2013, if you buy any products from us online, you have a ‘cooling-off’ period of 14 days from the day after receipt, during which time you can return the product to us and receive a full refund. This includes the original delivery charge (up to the cost of the basic delivery charge) but not the cost of returning the product. This does not apply to any goods which are personalised or made to your specification or any swimwear, underwear, earrings or cosmetics. The refund of any delivery charges for the original product will be capped at our standard postage price. In addition to the cooling off period, we are happy to accept change of mind returns for up to 30 days from the date of purchase subject to the conditions outlined in the Change of Mind segment below.

Change of Mind Returns

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

 

If your item is faulty please see our Faulty Returns Policy

 

We will accept change of mind returns provided they meet the following guidelines:

✔ Return within 30 days

✔ Return with proof of purchase

✔ Item must be unworn, unwashed, unused with all original tags/labels attached

✔ Protective hygiene sticker must be in place for swimwear returns

✔ Returns must be made within the country of purchase to a store that stocks that brand

✔ Item is not listed as an excluded item as outlined below

 

Excluded items (for change of mind returns):

✘ Underwear

✘ Earrings

✘ Cosmetics

✘ Gift Cards

✘ Sale/Clearance

✘ Seconds

✘ Personalised product

 

Need to know how to return your purchase? Visit Returns Processing

 

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