Step 1: Contact customer service
- Click the red "Help" icon on the bottom right side of your screen.
- Click "Get in touch" and let us know your order number (starts with W) so we can create a returns label
Step 2: Get your label
- Check your inbox, you’ll receive an email confirming our returns policy.
- If wanting to continue with an online return please reply to confirm.
Step 3: Return your products
- We will then send you a free returns label.
- Re-wrap the products.
- Attach your label.
- Go to your closest Post Box and return for free.
Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 3-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns Policy below your order will be sent back to you.