Online Returns (online orders only)

Step 1: Contact customer service
  • Click the red "Help" icon on the bottom right side of your screen.
  • Click "Get in touch" and let us know your order number (starts with W) so we can create a returns label

Step 2: Get your label
  • Check your inbox, you’ll receive an email confirming our returns policy.
  • If wanting to continue with an online return please reply to confirm.
Step 3: Return your products
  • We will then send you a free returns label.
  • Re-wrap the products.
  • Attach your label.
  • Go to your closest Post Box and return for free.
Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 3-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns Policy below your order will be sent back to you.
Was this article helpful?
15 out of 124 found this helpful
Powered by Zendesk