Ordering & Accounts
Can I change or update my online order?
We will do our best to make updates if you contact us as quickly as possible. The fastest way to do this is via chat. To contact us, look for the 'chat' icon at the bottom right hand side of your ...
Why does the item in my bag now say it's unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and your order has been confirmed, so on occ...
What payment methods do you accept online?
You can place your online order using any of the following options: Visa or Mastercard credit cards PayPal gift card Visa Checkout Laybuy Klarna Clearpay
How secure is my credit card and personal information?
Your security while shopping online with us is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pages...
Do I need an account to place an order?
No, you do not need to register for an account in order to place an order. You can use the 'Guest Checkout' as a casual user. If you would like to create an account, visit cotton.com/UK/subscribe/
How do I unsubscribe from emails?
You can change your subscription to our emails at any time. How to unsubscribe from all emails Click the ‘Unsubscribe’ link at the bottom of one of our emails. This will take you to the Subscripti...
I can't log into my account
If you can't remember your password reset it at cottonon.com/UK/reset-password-request/ Your user name will be your email address. Just a note that it is possible to receive our emails and place or...