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Online Returns (online orders only)

Step 1: Contact customer service
  • Click the red "Help" icon on the bottom right side of your screen.
  • Click "Get in touch" and let us know your order number (starts with W) so we can create a returns label

Step 2: Get your label
  • Check your inbox, you’ll receive an email confirming our returns policy.
  • If wanting to continue with an online return please reply to confirm.
Step 3: Return your products
  • We will then send you a free returns label.
  • Re-wrap the products.
  • Attach your label.
  • Go to your closest Post Box and return for free.
Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 3-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns Policy below your order will be sent back to you.
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