If something isn’t right, or you change your mind, we are happy to accept a return subject to the Returns Policy below.
OUR RETURNS POLICY
Under the Consumer Contracts Regulations 2013, if you buy any products from us online, you have a ‘cooling-off’ period of 14 days from the day after receipt, during which time you can return the product to us and receive a full refund. This includes the original delivery charge (up to the cost of the basic delivery charge) but not the cost of returning the product. This does not apply to any goods which are personalised or made to your specification or any swimwear, underwear, earrings or cosmetics. The refund of any delivery charges for the original product will be capped at our standard postage price. In addition to the cooling off period, we are happy to accept change of mind returns for up to 30 days from the date of purchase subject to the conditions outlined in the Change of Mind segment below.
If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
CHANGE OF MIND
If you change your mind about the products you have purchased from us, we will refund the purchase price of those products in the country in which they were purchased, subject to the following conditions:
- Item(s) must be returned within 30 days of purchase, together with proof of purchase.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Swimwear, underwear, giftcards, seconds, earrings and cosmetics cannot be returned or exchanged.
- Sale and/or clearance items are not eligible for a refund or exchange.
Please note that items cannot be exchanged for change of mind. Shipping costs will not be refunded for change of mind returns. Refund of purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
Items purchased at www.typo.com/UK can be returned via post subject to the Return Policy above. To return an item for a refund, check that your return meets our policy then follow these steps:
- Complete the returns form. You’ll find a returns form included with your order.
- Pack the item(s) for return. Don’t forget to include the return form, with all fields completed.
- Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know. If there are any issues or your return doesn't meet our policy, we’ll contact you and send your parcel back to you.