The answer to most of our frequently asked questions can be found here in our help centre.  

Can't find the answer to your question?

You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen or by emailing customerenquiries@cottonon.com

Alternatively, you can give us a call on +44 29 2010 1423 between 9 am and 6 pm.

Please note that our chat function is the quickest way to get a resolution - please note there is a 24-48 hour turnaround time on email responses